Founded in 2023, we provide travel and hospitality brands with seamless back-office and customer support services. From reservation management and CRM updates to virtual assistance and process optimisation, our multi-lingual and trained team ensures accuracy, efficiency, and brand-aligned execution — all at a scalable cost.
At UNX, our mission is to empower travel and hospitality brands with reliable, cost-effective, and human-centric back-office solutions. We aim to become an invisible extension of your team — ensuring operational excellence, data accuracy, and seamless customer support — so you can focus on growth, innovation, and delivering unforgettable travel experiences.
In our recent stint with an OTA, we were able to help them with a ~ 35% jump in annual profit and 3 times turn around time.
With almost 2 decades of combined experience in the Travel and BPO industries, Amanjot Singh has led large-scale operations managing over 1,000 support seats, alongside building bespoke travel services for global clients. His core strengths in Training, Quality, and L&D form the backbone of UNX’s service model — blending operational efficiency with a deep understanding of the travel domain. UNX is his vision of scalable, brand-aligned support built for the travel world.
Our in-house Training & L&D specialists ensure every team member is onboarded with the right knowledge, tools, and tone of voice. Whether we’re training on your CRM, policy matrix, or soft skills — we make sure nothing is left to guesswork.
We run structured QA audits, real-time evaluations, and agent coaching to ensure consistency, accuracy, and brand alignment. Our internal QA benchmarks are customized for each client’s KPIs and feedback loops.
We ensure smooth operations through smart workforce planning, shift rotations, and SLA tracking — backed by real-time dashboards and actionable reporting. Need us to plug into your own systems or APIs? We adapt.
Each client process is staffed with a dedicated team trained specifically for that function — whether it’s customer service, fare desk, back-office operations, lead management, or live chat support. Our hiring is process-specific and our onboarding is brand-specific. our strength lies in the depth and structure of our team. We don’t just deploy agents — we build custom-fit support ecosystems that reflect your brand, your processes, and your priorities.
We integrate seamlessly with your ecosystem — or deploy ours. Some of the tools we use or support include:
87 - 6th Floor, PSHCL, Sector 76 Mohali - Punjab 160071. India
Open today | 09:00 am – 09:00 pm |
